It is time that your business starts reacting to market trends. Watch as I use the USPS as an example of how 1 company missed the boat on big money and is paying the price.
Tell me what you do, what industry you are in, and where and how you are going to react to the market.
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I think you have it right….no company should get too comfortable with itself as something will always come along to trump your service.
Ian, Thank for the comment.